Forum Discussion
QUERY on ROLLING CONTRACTS
I am confused - as I can't e-mail Smarty or call, & the CHATBOT doesn't recognise my query, can someone please explain - are Smarty permanent monthly rolling contracts, ie just carry on monthly until you terminate? I ask because I received a message saying my plan was to be changed, which sadly I can't find, that next month from 80Gb to 40Gb for the same price - £8/month, which is still not unreasonable, but I just want to know what I'm in for & how long. In case I can't get back here, ( i find navigation very clunky) please e-mail me on mailto:tony97f@gmail.com. Thanks in advance.
Hi,
I hope your Sunday is treating you well.
With Smarty you are always free to cancel. It's the beauty of having no fixed contracts. It sounds like you may have been on a promotional offer. Typically, unless extended, promotional offers with Smarty are valid for 15 months. This does not mean you have to stay for 15 months - it means your extra data, or your discount, is valid for that amount of time. Note this is just an example, as most offers I've seen are 15 months, but some offers may be different timeframes.
You can visit your Smarty Dashboard on the Smarty website to see how long you have left on your current offer, too. If you're on an offer, you should see a white tag that says "SPECIAL OFFER", then "offer, [number of] months remaining"
Don't forget you can change your plan at any time. You can do this on the Smarty website via your dashboard or on the Smarty app. Seen a Smarty offer elsewhere? It doesn't hurt to ask. You can contact Smarty to discuss your options.
Please note I don't work for Smarty, I just like to help fellow Smarty customers out here. Best of luck with your Smarty plan - have a lovely week ahead! :)
2 Replies
TonyFri_3077100 In addition to helpful advice from AndyPandy , Smarty plans are only rolling contracts if you keep the auto renew enabled within your account dashboard.
If you turn it off, it does not purchase a plan for the next month and also ends any special offer that you were in.
Currently, 40GB is showing at £10 per month though.
Hi,
I hope your Sunday is treating you well.
With Smarty you are always free to cancel. It's the beauty of having no fixed contracts. It sounds like you may have been on a promotional offer. Typically, unless extended, promotional offers with Smarty are valid for 15 months. This does not mean you have to stay for 15 months - it means your extra data, or your discount, is valid for that amount of time. Note this is just an example, as most offers I've seen are 15 months, but some offers may be different timeframes.
You can visit your Smarty Dashboard on the Smarty website to see how long you have left on your current offer, too. If you're on an offer, you should see a white tag that says "SPECIAL OFFER", then "offer, [number of] months remaining"
Don't forget you can change your plan at any time. You can do this on the Smarty website via your dashboard or on the Smarty app. Seen a Smarty offer elsewhere? It doesn't hurt to ask. You can contact Smarty to discuss your options.
Please note I don't work for Smarty, I just like to help fellow Smarty customers out here. Best of luck with your Smarty plan - have a lovely week ahead! :)
