Forum Discussion
Promotion
My son and I both have a 6GB plan. A few days ago we upgraded to the Smarty promotion of 12GB for the price of 6GB. We received confirmation from Smarty that both had been set up. However my son has received notification from Smarty that payment has been made but the plan is still showing as 6GB on his account. My payment isn't due to be taken for a couple of weeks so I can't tell yet if mine has been amended.
3 Replies
The recent upgrade offers seem buggy as quite a few users are stating here that their offers aren’t active when their next month’s billing cycle starts. Only option is to call.
Hi 06Daisy97,
Our chat team can confirm this for you https://smarty.co.uk/contact available daily from 8am – 8pm.
How did you upgrade? Did you get an email confirming the plan change?
