Forum Discussion
Problem with login in to account
Good evening all
My son lost email account which was conected to his smarty ....
Can't log with password -he don't remember...
Email adres expired...
We have contacted via web chat ...
waste of time
Today we exchange 20 emails with proofs@
we send picture of his passport
and letter with his name and adress
that was not enaug
they say that the post code and DOB don't much the with system:{
How we can recover his accaunt?
How can I know the right answer if can't see what is in the system?
My appology for my lunguage
Im not native english speaker.
Thank you in advance
3 Replies
Hi EddieGr_1629735 if you're unable to pass security successfully unfortunately there isn't much that we can do - these questions are in place to be able to confirm we are speaking with the account holder.
You may want to consider starting over with a new account and log in details that are correct. You could do this by requesting a PAC and transferring the number to the new account. See here how to request a PAC
https://help.smarty.co.uk/en/articles/5046090-how-do-i-request-a-pac
Hmm
Reading with understanding...will help
''Text 'PAC' to 65075 for free from your old provider's SIM.
You may be asked to provide your date of birth to verify the request...''
I can't even get a PAC code without Date of birth!!!
If you lost password email or got date of birth which don't much with your account how you get it right.
Is just a circle .
Give me your money in return we can't help you not matter what!!!
Morning
Can anyone help with this matter?
