Forum Discussion

garryke_2041626's avatar
garryke_2041626
SMARTY Rookie
10-02-2024

problem with account or network

HI , problem today,    had a text in morning saying payment did'nt go through ,  its on auto renew,   so logged in to account and paid again ,  all ok , now an hour ago , got another message saying payment failed , it  has'nt .  checked account online , all paid  but sim  completely off ,   any ideas , !!!!

 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    10-02-2024

    garryke_2041626 If your account shows that you have a plan, this indicates that payment went through.

    A web chat with Support Team may clear it up.