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PaulMc67's avatar
PaulMc67
SMARTY Rookie
10-03-2026

Ported Number

I recently moved to Smarty. I enabled an esim on my phone and ported a number from my previous network. The porting process was completed and the ported number is shown in the Smarty app. My issue is that when I send a text the recipient is shown as it coming from the original Smarty number. 

Phone calls appear to come from the ported number so the issue only appears to affect text messages. Has anyone else been affected by this and is there a way to rectify it? 

Customer Support
eSIM
Porting

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    10-03-2026

    PaulMc67​ This is a well-documented issue and is due to the phone 'remembering' the original allocated number.

    For an iPhone, you can turn off iMessage and FaceTime and then restart them.

    A Network Reset may also work, but will apparently lose some of your wifi settings etc.