Forum Discussion

LouiseC_1184417's avatar
LouiseC_1184417
SMARTY Rookie
28-12-2022

Phone

I renewed my plan but still can't make calls after an hour 

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    29-12-2022

    Have you tried the simple trick of powering the phone down and then back up again after a minute? This can force a phone to re-register to the network.

  • MichaelM_377112's avatar
    MichaelM_377112
    SMARTY Maverick
    28-12-2022

    I haven't been able to make calls properly for weeks. "Sim card not inserted" "not registered on network", frequently come up on my phone. Some times it works, most the time it doesn't. Trying to cancel and get a PAC code is also proving to be an impossible task for me with this company. Can not wait to get away from smarty.

    • MSF's avatar
      MSF
      SMARTY Guru
      29-12-2022

      There are some possibilities:

      1. SIM card damaged and could need replacement.

      2. Phone damaged.

      Have you tried the SIM in another phone known to be working? This could give a clue as to the problem.

      • MichaelM_377112's avatar
        MichaelM_377112
        SMARTY Maverick
        29-12-2022

        I'm beyond caring at this point about getting smarty service to work. It had always been atrocious inside and outside, intermittently working in multiple phones. I just simply want to leave at this point and they can't even provide me with a working PAC code either.