Forum Discussion

RobertAm_474895

SMARTY Pioneer

13-09-2023

Phone Not Allowed

I have had to buy a second hand iPhone 12. The phone is unlocked as it states no sim restrictions but under network it’s says not available and then phone not allowed. The sim works in another...

SMARTY Centurion

14-09-2023

I would try replacing the SIM card RobertAm_474895

RobertAm_474895

SMARTY Pioneer

14-09-2023

It can’t be the sim as my other smarty sim doesn’t work in it either but works in my phone

Strandloper
SMARTY Motivator
14-09-2023
RobertAm_474895,
That would suggest that the phone may not be completely unlocked, or still fully locked to a network (or some other SIM restriction), as JJP2 suggests.
Try going back to the seller, or a "high street" phone shop to try and sort the SIM restriction problem out.
- Steve987
  SMARTY Pioneer
  14-09-2023
  It may be worth checking what area the phone was designed for, some parts of the world use different frequencies than the UK. I know some phones would not work on Three at the start because of this.
  - JJP2
    SMARTY Pro-coach
    14-09-2023
    Fair point, but it should hopefully be OK. My iPhone 13 mini works fine on Smarty, and I bought it from Apple’s store at Scottsdale Quarter in Arizona in July.
    
    Also, RobertAm_474895 said that an 02 SIM works in the iPhone 12.