Forum Discussion
Phone calls
Hi , I have just joined Smarty from O2 and have had my number ported over.
My problem is I can make phone calls and send texts but nobody can phone me.They keep getting a message from O2 saying I can't be contacted. What can I do about this.
Thanks
Hi , it's just this minute working, all seems fine now. Thank you all so much
10 Replies
I’m having same problem. My number ported over 8 days ago but can’t receive incoming calls.
Yes the person I spoke to said it could resolve itself later and to check tomorrow. The thing is I can call out and send texts
Have you switched your phone off and back on ? You need to do that upon receiving confirmation that your number has ported.
if that doesn’t resolve the issue, you may be experiencing what’s known as a “split port”, so you would need to get in touch with Smarty. There are plenty of articles on “split ports” if you google them.
Michael_2705841 Does your ported number show in your account dashboard?
If so, you need a web chat with Smarty Support Team so that they can investigate.
If it does not show in your dashboard, then Smarty do not have your number yet. When were you told it would be ported? Also, ensure that your phone shows correct number in Settings.
Hi just been talking to smarty team member and he thinks the problem may sort itself out by tomorrow as my number has only come across today. I have to check tomorrow and contact them again if still not resolved
You'd normally get messages from SMARTY when your switch gets completed, Michael_2705841.
Have SMARTY advised you of your switch from O2 being completed, Michael_2705841?
