Bit of a weird one, but I've received 2 phone calls in the last 2 weeks saying I've called them from my Smarty number but I never dialed them. They weren't scammers, telesales or anything, just normal people returning my apprent phone call to them.My son is on smarty too, he received a text like message saying he had a missed call from a number but he didn't think it was real, good for him. I looked at it, it did seem like a service message to let us know we missed a call as it wasn't showing up in his text messages. Anyone have an idea what's going on?

Spammers spoof legitimate numbers and from time to time will use your number. happened to me once, I started getting 'who's this?' messages from people, when challenged that I had never called them, they send me screenshots of missed calls with my number.Unfortunately no way to prevent it really, and not a Smarty issue.

Sangini_2198899 Certainly a good idea to block the numbers if you are sure that you don't know the people.Unfortunately, the spammers and scammers seem to be able to generate numbers that they are 'calling from' quite easily. Over the last few month my wife and I have had many calls from the O2 scam and each comes from a believable number - the last one I had appeared to be from 0115 (Nottinghamshire) but was almost certainly from the Indian sub-continent.It's all very frustrating, but there currently seems little you can do to prevent people apparently using a number that may be yours.

It’s called phone spoofing, where someone spoofs your phone number to call someone, it’s relatively common and not much you can do about it

Sounds like fraudsters / scammers have spoofed your number and called these people, DarrenP_2500004.OFCOM have more about this online at:https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/phone-spoof-scam

BrianFer_423685 That may be worth a web chat with Smarty Support to see if there are any issues.

People receiving calls from my number I've not dialed/called

21 Replies

falkirk81
SMARTY Maverick
14-12-2023
Spammers spoof legitimate numbers and from time to time will use your number. happened to me once, I started getting 'who's this?' messages from people, when challenged that I had never called them, they send me screenshots of missed calls with my number.
Unfortunately no way to prevent it really, and not a Smarty issue.
Simbo
SMARTY Pioneer
20-12-2023
It’s called phone spoofing, where someone spoofs your phone number to call someone, it’s relatively common and not much you can do about it
JayneEva_539198
SMARTY Enquirer
14-12-2023
So to add, I have spoke to the person who rang me. They said they on Smarty too, his phone never rang but he got a message (same as my son) to say he had a missed call from my number. So, is there a issue with the network sending missed call messages to other phones even though they've not dialed them?
- MSF
  SMARTY Guru
  14-12-2023
  JayneEva_539198 Don't know the answer to this one, but it may be worth you having a web chat with Support Team for them to investigate.
Sangini_2198899
SMARTY Rookie
19-12-2023
I to have received calls on my mobile from people saying I have called them and they are returning my call. I had a look on this Smarty community page to see if anyone else was experiencing this which I can see they are. I have blocked them its the only way I can thing of dealing with it. I have had 3 calls in the past week.
- MSF
  SMARTY Guru
  19-12-2023
  Sangini_2198899 Certainly a good idea to block the numbers if you are sure that you don't know the people.
  Unfortunately, the spammers and scammers seem to be able to generate numbers that they are 'calling from' quite easily. Over the last few month my wife and I have had many calls from the O2 scam and each comes from a believable number - the last one I had appeared to be from 0115 (Nottinghamshire) but was almost certainly from the Indian sub-continent.
  It's all very frustrating, but there currently seems little you can do to prevent people apparently using a number that may be yours.
- BrianFer_423685
  SMARTY Enquirer
  13-12-2024
  Hi, I've had 5 calls from people this morning saying that I've phoned them and I haven't called anyone.😭
  - MSF
    SMARTY Guru
    13-12-2024
    BrianFer_423685 That may be worth a web chat with Smarty Support to see if there are any issues.
DarrenP_2500004
SMARTY Pioneer
13-02-2024
Ever since I've joined smarty ( not even a month) I've had 3 such instances of this.

Can someone please explain this apparent data breach in the system, or does it fall into another category when our personal, should be private numbers are randomly ghost calling complete strangers?
- DarrenP_2500004
  SMARTY Pioneer
  13-02-2024
  Just to add I have never experienced this on any other network, such as, ee,, giff gaff, three, Virginia.
  - Chalkychap
    SMARTY Trendsetter
    13-02-2024
    Sounds like fraudsters / scammers have spoofed your number and called these people, DarrenP_2500004.
    OFCOM have more about this online at:
    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/phone-spoof-scam
rhid
SMARTY Enquirer
29-04-2025
I also have this issue, only since moving to Smarty, and I have had this phone number for over 20 years
- RachelM_7667
  SMARTY Moderator
  29-04-2025
  Hi rhid,
  
  We're so sorry to hear this! I can understand how this would be worrying. Please reach out to our customer care team for support in resolving this issue. Our team are available to support daily from 8am to 8pm at:https://smarty.co.uk/contact.
  
  - Rachel
  - JalalSh_2036707
    SMARTY Rookie
    20-09-2025
    Hi Rachel, we are being driven crazy for the past 4 days getting 1000s of call and texts all day long saying we called them. I tried looking up your call centre number to report but apparently there is no call cneter. How can i report this and how can you help with this
rhid
SMARTY Enquirer
29-04-2025
I also have this issue, only since moving to Smarty (and have had phone number for >20 years)
- MSF
  SMARTY Guru
  29-04-2025
  rhid One cannot discount the possibility that scammers have managed to get your number from another source or used a random number dialler. If you answer, they then claim that you called them - the problem is that by answering you have confirmed that the number they dialled is a genuine 'live' number.
  Many people do now have a policy of not answering any numbers that they don't recognise. While this is a help, there is a risk of missing important calls from Doctors, Banks etc (although they often withhold number0.