Forum Discussion

JayneEva_539198's avatar
JayneEva_539198
SMARTY Enquirer
14-12-2023

People receiving calls from my number I've not dialed/called

Bit of a weird one, but I've received 2 phone calls in the last 2 weeks saying I've called them from my Smarty number but I never dialed them. They weren't scammers, telesales or anything, just normal people returning my apprent phone call to them.

My son is on smarty too, he received a text like message saying he had a missed call from a number but he didn't think it was real, good for him. I looked at it, it did seem like a service message to let us know we missed a call as it wasn't showing up in his text messages. 

Anyone have an idea what's going on? 

21 Replies

  • rhid's avatar
    rhid
    SMARTY Enquirer
    29-04-2025

    I also have this issue, only since moving to Smarty (and have had phone number for >20 years)

    • MSF's avatar
      MSF
      SMARTY Guru
      29-04-2025

      rhid One cannot discount the possibility that scammers have managed to get your number from another source or used a random number dialler. If you answer, they then claim that you called them - the problem is that by answering you have confirmed that the number they dialled is a genuine 'live' number.

      Many people do now have a policy of not answering any numbers that they don't recognise. While this is a help, there is a risk of missing important calls from Doctors, Banks etc (although they often withhold number0.

  • rhid's avatar
    rhid
    SMARTY Enquirer
    29-04-2025

    I also have this issue, only since moving to Smarty, and I have had this phone number for over 20 years

    • RachelM_7667's avatar
      RachelM_7667
      SMARTY Moderator
      29-04-2025

      Hi rhid,

      We're so sorry to hear this! I can understand how this would be worrying. Please reach out to our customer care team for support in resolving this issue. Our team are available to support daily from 8am to 8pm at:https://smarty.co.uk/contact.

      - Rachel 

      • JalalSh_2036707's avatar
        JalalSh_2036707
        SMARTY Rookie
        20-09-2025

        hi Rachel in the past 3 days we have recieved more than 1000 calls n smses each day saying we called them which wr clearly havent. Could you please tell us how to report this n stop this coz apaprnetly there is no smarty call center to call and report an issue

  • DarrenP_2500004's avatar
    DarrenP_2500004
    SMARTY Pioneer
    13-02-2024

    Ever since I've joined smarty ( not even a month) I've had 3 such instances of this.

     

    Can someone please explain this apparent data breach in the system, or does it fall  into another category when our personal, should be private numbers are randomly ghost calling complete strangers?

  • Simbo's avatar
    Simbo
    SMARTY Pioneer
    20-12-2023

    It’s called phone spoofing, where someone spoofs your phone number to call someone, it’s relatively common and not much you can do about it

  • Sangini_2198899's avatar
    Sangini_2198899
    SMARTY Rookie
    19-12-2023

    I to have received calls on my mobile from people saying I have called them and they are returning my call. I had a look on this Smarty community page to see if anyone else was experiencing this which I can see they are. I have blocked them its the only way I can thing of dealing with it. I have had 3 calls in the past week.

    • BrianFer_423685's avatar
      BrianFer_423685
      SMARTY Enquirer
      13-12-2024

      Hi, I've had 5 calls from people this morning saying that I've phoned them and I haven't called anyone.😭

      • MSF's avatar
        MSF
        SMARTY Guru
        13-12-2024

        BrianFer_423685 That may be worth a web chat with Smarty Support to see if there are any issues.

    • MSF's avatar
      MSF
      SMARTY Guru
      19-12-2023

      Sangini_2198899  Certainly a good idea to block the numbers if you are sure that you don't know the people.

      Unfortunately, the spammers and scammers seem to be able to generate numbers that they are 'calling from' quite easily. Over the last few month my wife and I have had many calls from the O2 scam and each comes from a believable number - the last one I had appeared to be from 0115 (Nottinghamshire) but was almost certainly from the Indian sub-continent.

      It's all very frustrating, but there currently seems little you can do to prevent people apparently using a number that may be yours.

  • falkirk81's avatar
    falkirk81
    SMARTY Maverick
    14-12-2023

    Spammers spoof legitimate numbers and from time to time will use your number. happened to me once, I started getting 'who's this?' messages from people, when challenged that I had never called them, they send me screenshots of missed calls with my number.

    Unfortunately no way to prevent it really, and not a Smarty issue.

     

  • JayneEva_539198's avatar
    JayneEva_539198
    SMARTY Enquirer
    14-12-2023

    So to add, I have spoke to the person who rang me. They said they  on Smarty too, his phone never rang but he got a message (same as my son) to say he had a missed call  from my number. So, is there a issue with the network sending missed call messages to other phones even though they've not dialed them? 

    • MSF's avatar
      MSF
      SMARTY Guru
      14-12-2023

      JayneEva_539198 Don't know the answer to this one, but it may be worth you having a web chat with Support Team for them to investigate.