Forum Discussion

13 Replies

    • DanHolb_2417020's avatar
      DanHolb_2417020
      SMARTY Rookie
      29-08-2024

      Why is it so difficult to make a payment once your renewal fails

      renew payment doesn’t allow you to make a direct payment straight away

      my service will now be limited leave me with no data to make a payment which is what it will let you do once your service is cut off 

      then I have to connect to someone else’s Wi-Fi to make the payment I should of been able to make prior to it being cut of first or go and find a shop

      does say it will try to make a payment in a few days but again in the meantime your cut off and if you find a shop to make payment will it cut of while your scanning bar code 

      surely it should have a pay now button so you don’t get cut off

       

      • JillBog_2080315's avatar
        JillBog_2080315
        SMARTY Rookie
        26-01-2025

        Yes, why do they make it impossible just to pay the bill?? I understand that it failed -- my fault, sorry. But why can't I just go pay it once that happens? Why do we have to spend a couple of hours fighting the chatbot and queuing just to pay? Surely this is what businesses want -- for customers to give them money? Can Smarty not facilitate my giving them money?

    • ASHAAhm_2331633's avatar
      ASHAAhm_2331633
      SMARTY Pioneer
      09-09-2025

      I would like to pay my bills 

      • MSF's avatar
        MSF
        SMARTY Guru
        09-09-2025

        ASHAAhm_2331633 You don't have any bills with Smarty. You buy a Smarty plan at the beginning of a month and then need to buy another when that month ends - or you can set your account to auto-renew each month.

        If you want any extra services like international calls, short code texts, roaming outside the EU countries then you need to buy an add-on which stays as credit on your account for you to spend.

        You do not therefore receive any bills that you need to pay.

  • Harpreet_209018's avatar
    Harpreet_209018
    SMARTY Rookie
    11-08-2024

    I have pay by other card plz help

     

    • MSF's avatar
      MSF
      SMARTY Guru
      11-08-2024

      Harpreet_209018  You already posted this elsewhere and I have replied.

    • MSF's avatar
      MSF
      SMARTY Guru
      02-03-2025

      SharonM_1212258  You buy a Smarty plan via your account dashboard.