Forum Discussion
Pay my bill
How do I pay my bill directly in dashboard, my automated renewal fail. Thank you.
RobertN_2012675 If you go to your dashboard: https://smarty.co.uk/dashboard/settings/payment you should see 'choose another way to pay'
13 Replies
i want to pay now
SharonM_1212258 You buy a Smarty plan via your account dashboard.
I have pay by other card plz help
Harpreet_209018 You already posted this elsewhere and I have replied.
hello
RobertN_2012675 If you go to your dashboard: https://smarty.co.uk/dashboard/settings/payment you should see 'choose another way to pay'
I would like to pay my bills
ASHAAhm_2331633 You don't have any bills with Smarty. You buy a Smarty plan at the beginning of a month and then need to buy another when that month ends - or you can set your account to auto-renew each month.
If you want any extra services like international calls, short code texts, roaming outside the EU countries then you need to buy an add-on which stays as credit on your account for you to spend.
You do not therefore receive any bills that you need to pay.
Why is it so difficult to make a payment once your renewal fails
renew payment doesn’t allow you to make a direct payment straight away
my service will now be limited leave me with no data to make a payment which is what it will let you do once your service is cut off
then I have to connect to someone else’s Wi-Fi to make the payment I should of been able to make prior to it being cut of first or go and find a shop
does say it will try to make a payment in a few days but again in the meantime your cut off and if you find a shop to make payment will it cut of while your scanning bar code
surely it should have a pay now button so you don’t get cut off
Yes, why do they make it impossible just to pay the bill?? I understand that it failed -- my fault, sorry. But why can't I just go pay it once that happens? Why do we have to spend a couple of hours fighting the chatbot and queuing just to pay? Surely this is what businesses want -- for customers to give them money? Can Smarty not facilitate my giving them money?
Thank you
