Forum Discussion

KristyH_2445264's avatar
KristyH_2445264
SMARTY Rookie
05-07-2024
Solved

Pausing plan not working

I have added my son on my plan and I want to pause his plan, but when I used the app to pause plan it says I have no payment method added but his bill is payed for by myself. How do I pause it?

 

thank you

  • MSF's avatar
    05-07-2024

    KristyH_2445264 I suggest logging in via the website rather than the app.

    If that still doesn't work, you will need a web chat with smarty Support so that they can check your account.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    05-07-2024

    KristyH_2445264 I suggest logging in via the website rather than the app.

    If that still doesn't work, you will need a web chat with smarty Support so that they can check your account.