Forum Discussion

Pedro_1699902's avatar
Pedro_1699902
SMARTY Maverick
11-06-2023

Parental controls off but can't access Premium Bonds site

Hi, Ever since I moved to a Smarty 4G data only sim (in a 4G modem) for internet access, I've been unable to successfully log in to the NSANDI website to check my Premium Bonds. I've tried Edge, Chr...
MSF's avatar
MSF
SMARTY Guru
11-06-2023

Pedro_1699902 I am using a standard voice and data sim, but have had no problem accessing that site on my phone just now.

Are you aware that N&I have changed the log in structure? It requires a lot more than it used to and also a two stage verification.

I wonder if this is contributing to your issue?

Pedro_1699902's avatar
Pedro_1699902
SMARTY Maverick
11-06-2023

MSFYes, I'm aware that NSANDI changed its log in structure. When I phoned their help desk they confirmed that I had set up the 2 factor thing successfully previously. However, that was when I had BT broadband through a cpper wire. NSANDI says it's the network provider's issue, not theirs, but I don't have any issues on other websites now that PCs are turned off.

I did manage o use the iphone app on another Smarty sim but only after PCs were turned off.

I'm looking for people's experiences using a data only sim and desktop computers, not the smart phone app.