Forum Discussion

FayeRet_1552016's avatar
FayeRet_1552016
SMARTY Enquirer
06-06-2024

pac number

Hi, I joined smarty a long time ago and transferred from O2 with a PAC number.  
My phone has been working fine. 

today when I went onto my dashboard it was asking me to re enter my number and add a pac code to transfer my number to smarty. 

I am a little confused? I’m going abroad tomorrow - to Spain. And have never been able to get my phone to work on past trips even though I have changed the settings as per the instructions. 

any suggestions? 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    06-06-2024

    FayeRet_1552016  Don't understand what has happened and we cannot see your account because we are forum members like you and do not work for Smarty.

    I suggest a web chat with Support Team so that they can investigate for you.