Forum Discussion
Pac code not working customer service shocking
Been with smarty for one week and will be ending contract finding it impossible to switch my old number with smarty shocking customer service just dribbling the same message repeatedly.
Hello RobertH_1970330 . I see that you have posted this text in a different thread and a couple of us have replied there.
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Just got sim and had given pac code to save old number! They have sent me a new number ffs?
Jonatha_2384762 When you activate a new sim, it has a random number allocated.
After activation, you then request a port-in of your old number and it should be changed on the next business day https://help.smarty.co.uk/en/articles/7172594-when-will-my-number-be-transferred
Hello RobertH_1970330 . I see that you have posted this text in a different thread and a couple of us have replied there.
Hi I'm new here and struggling to find where I post a question. I would like to leave but when I request a pac it says "sorry somthing has gone wrong, to access your pac, please contact support" is that here? What do I do?
KellyD No, it isn't here because we are not Smarty staff (generally) and so cannot get into your account.
Go to https://smarty.co.uk/contact and you will see how to get in touch with the Support Team.
