Forum Discussion

DerekWad_819229's avatar
DerekWad_819229
SMARTY Rookie
01-05-2023

Over Billing

I looked at my bank statement today and smarty have taken my monthly payment twice on the same day.

How do I get it back

Thanks

Derek

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    02-05-2023

    Hi DerekWad_819229  your best bet is to take it up via web chat with Support team as only they can look into your account. I'm sure that you will have no problem if it's a genuine error.

    Don't suppose you have accidentally confused the system somehow by choosing another plan?