Forum Discussion

JJP2's avatar
JJP2
SMARTY Pro-coach
05-06-2023
Solved

Out of Plan Add Ons versus Account Balance when roaming. What's the difference ?

I have just joined Smarty and have added £45 worth of out of plan add ons, as I have a trip to the USA later this month. My question is, when roaming outside the EU, whats the difference between ha...
  • MSF's avatar
    05-06-2023

    Hello JJP2 . As I see it, Out of Plan add ons will be used either for Int. calls, use outside EU or calls to specials numbers not included in plans. On the other hand, Account balance comes from converted Out of Plan add on money that you choose to move OR from money paid in via PayPoint stores and will only be used towards another standard Smarty Plan.

    Hope this helps. Someone please correct me if I have interpreted it incorrectly.