Forum Discussion

Richard_3360432's avatar
Richard_3360432
SMARTY Maverick
10-05-2025
Solved

One Time Passcodes

I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM card out, turn phone on and off update / reset network settings but as yet nothing had worked.  Does anyone have a similar experience or can offer any solutions ? I’ve tried with two different account I have and am not getting these security texts ?

Porting
  • Richard_3360432's avatar
    Richard_3360432
    13-05-2025

    Just an update, I can now get all the one time passcodes from my banks / credit cards etc. As I suspected it may just take time for everything to settle behind the scenes after the number has ported.  Richard 

10 Replies

  • Richard_3360432's avatar
    Richard_3360432
    SMARTY Maverick
    13-05-2025

    Just an update, I can now get all the one time passcodes from my banks / credit cards etc. As I suspected it may just take time for everything to settle behind the scenes after the number has ported.  Richard 

    • WelshPaul's avatar
      WelshPaul
      SMARTY Centurion
      14-05-2025

      No, THREE have been working on fixing a fault over the past 48 hours. 

      Latest updates
      14/05
      11:45 - Three UK technical teams have resolved the issue for more OTPs and further work is ongoing to fix the remainder. Thank you for your continued patience, and we’ll continue to keep you updated.
      08:30 - Three UK technical teams are continuing to work on resolving the issue

      13/05
      17:45 - Three UK technical teams have resolved the issue for most OTPs and further work is ongoing to fix the remainder.
      14:00 - Three UK technical teams have identified the issue with and are now working on a fix.
      11:30 - Three UK technical teams are investigating the issue.

       

  • Reagh_an's avatar
    Reagh_an
    SMARTY Maverick
    12-05-2025

    I'm in the same situation as you.

    Switched to Smarty a week ago and can't access online banking because I can't receive the bank's verification code. About to go back to my last provider, who I was with for NINE YEARS. They might not give me eleventy-bajillion gig to Netflix all day, but they sure let me run my personal finances without interference!

    • Richard_3360432's avatar
      Richard_3360432
      SMARTY Maverick
      12-05-2025

       Reagh_an I know how you feel not to have access to these vital services.  I’m just going to sit it out and see if they start coming through.  I’ve started getting them for one account and hope the wrest will follow suit.  Luckily for the others I can choose to have the codes emailed.  Good luck and best wishes 

  • Linsey's avatar
    Linsey
    SMARTY Moderator
    12-05-2025

    Hi Richard_3360432 

    Are you still experiencing issues with OTP? 

    Please let us know - thanks!

    • Richard_3360432's avatar
      Richard_3360432
      SMARTY Maverick
      12-05-2025

      Hello, I’ve began receiving them for one of my bank accounts which is good as they don’t give me the option to email the code however I’m still not getting them for the others luckily I have the option to receive the OTP by email for those.  I just hope it’s a matter of time before they all start coming through & work for my other accounts. 

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    12-05-2025

    You’re not alone! There are posts over on the THREE and iD Mobile support forums all reporting issues with receiving OTPs. 

    Hello members.  

    We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry. 

    Pete. 
     

     

  • JulieEa_3364253's avatar
    JulieEa_3364253
    SMARTY Pioneer
    13-05-2025

    My number ported over on Thursday. Since then I cannot receive any one time verification codes. Has anyone had any luck with a solution yet. Contacted them yesterday and they have escalated the problem, but it seems from the community, I am not alone.

  • JulieEa_3364253's avatar
    JulieEa_3364253
    SMARTY Pioneer
    13-05-2025

    My number ported over on Thursday from O2. Since then I haven't been able to receive any one time verification codes. Customer service has escalated the issue, but I just wondered if the problem has been solved for anyone. Thanks