Forum Discussion

AndyCrip_627755's avatar
AndyCrip_627755
SMARTY Rookie
06-04-2026

Occasional exclamation mark appears on signal strength

and lose connection to mast. Turning SIM off then back on rectifies. Why is this happening?

3 Replies

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    07-04-2026

    Hello AndyCrip_627755​,

    That doesn't sound right!

    Please input your postcode into the Network Status Checker, as this may shed some light on any known issues in your area that might be causing this: https://smarty.co.uk/network-status-checker.

    If you find that you still have to deactivate/reactivate the SIM for your services to work, please chat with us here via your account, where we'll take some more info to investigate this further: https://smarty.co.uk/contact.

    Thanks,
    Michael

  • MSF's avatar
    MSF
    SMARTY Guru
    06-04-2026

    AndyCrip_627755​ A quick Google search indicates that it is showing no data connection even though you may be able to make calls and send texts.

  • AndyCrip_627755's avatar
    AndyCrip_627755
    SMARTY Rookie
    06-04-2026

    Is it happening to anyone else. I'm North Wales based near Machynlleth/Ceinws based.