Forum Discussion
Number transferred partially
I placed the new SIM card in my phone on Sunday, July 30, expecting my old phone number to be transferred promptly (as promised on the account's dashboard), but it hasn't happened as planned. At pres...
When did you start the number port?
If out was after 5pm Friday, then your number wouldn't transfer until Tuesday evening, possibly Wednesday.
What would be a good idea is to contact a Smarty Agent through Webchat, raising the timescale of what you've done and has happened. The Smart Agent will need to do security checks, so you may need your IMEI etc.
There may be an issue with your old service provider not playing fair, assuming you've asked them for a PAC code.
Unfortunately most of us on the forum are customers and have no access to your account.
I hope the Smarty Agent can help
