Forum Discussion

NickBra_2083441's avatar
NickBra_2083441
SMARTY Pioneer
08-06-2023

Number transfer delay

I activated my Smarty SIM one week ago. After submitting my PAC and mobile my previous provider disconnected my number 

 

one week later it’s impossible to find out why Smarty has failed to implement the transfer. Shocking customer service 

Porting

3 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    29-06-2023

    Hey  NickBra_2083441 

    I am sorry this has been the case it will be best to speak to our chat team and they can check the status of your port directly https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.

  • Richard_2113022's avatar
    Richard_2113022
    SMARTY Pioneer
    29-06-2023

    I am still waiting on my number port since the 15th... has yours gone through now?

  • MSF's avatar
    MSF
    SMARTY Guru
    08-06-2023

    NickBra_2083441  Did you not receive notification from Smarty of a hangover date after you input your number and PAC?