Forum Discussion
Number ported over today
It's frustrating when things don't go to plan. A few things to check:
- Is your Vodafone SIM still active PaulFar_1859400?
If it's still active, then there's been a problem with the switch. - Have you received an email and a text to your SMARTY SIM, advising your number transfer has gone through?
If not, there's probably been a problem with the transfer.
Web chat will be the way to get your transfer finished.
It's not much consolation PaulFar_1859400, but you're entitled to compensation for each day the switch is delayed, according to OFCOM's rules. The chat agents work 8am - 8pm daily.
Good luck PaulFar_1859400.
No, my Vodafone Sim is not active. It went off at about 11 am today. I have been talking to agents on the chat bot all day since 2:30 pm. They just keep making excuses the last conversation today said it might take four or five days which is just ridiculous, I’ve run a small business and my virtual office diverts to my mobile ! The business has been established for 23 years, and thousands and thousands of customers have got my mobile number and also the office number and they cannot contact me so it’s costing me a lot of money. This is one of the reasons I did not want to port my number away from Vodafone but they weren’t prepared to offer me a decent package. I contacted SMARTY in advance to ask if there would be a problem and they resoundingly said no !!! Which obviously isn’t the truth 🤦♂️ can you possibly confirm that my number has not been lost. Thank you in advance
Hey
Online web chat really will be the way to get this resolved, but you need to INSIST that you want to make a complaint about the failure to transfer your number to SMARTY and claim the compensation.
Login to your SMARTY online account and start chatting.
I hope you manage to get things sorted PaulFar_1859400.
