Forum Discussion
Not getting security authentication codes from my credit card company
Hi I'm not receiving verification codes from my credit card bank when trying to make ais purchase on line. Is short-code text messaging blocked or disabled on my account.
Bank has informed me that verification code has been sent and received by my mobile provider but they are not coming through
4 Replies
It seems to be working from you
Just received code from you for me to log on. Checked my spam nothing in there. Tesco banking says everything is going through ok their end and for me to contact you.
PaulPac_2536296 I'm not smarty staff. I am just another customer helping other people in this forum. You can contact them via live chat (they don't have a support number), the link is here: Contact us - FAQ. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. You will first be put with a bot, and you need to send your issue twice before it asks you for more account information and puts you with a human agent.
They are open 8am - 8pm so as of writing this, you will need to wait until tomorrow to have a talk with them. Try to see if you can verify your bank purchases through another method if they provide it.
Have you received codes from Tesco bank previously? Is the number that they have actually correct?
PaulPac_2536296 Check that your text messages aren't getting sent to your app's spam list if that exists. Shortcodes are supported by SMARTY. Do you get text message codes without issues from other senders?
