Forum Discussion

PaulSim_1818669's avatar
PaulSim_1818669
SMARTY Pioneer
12-01-2025

Not connecting to network in australia

My phone hasn’t connected to any network in Australia. My settings are as advised in the travelling abroad advice and I have tried resetting my phone. Any suggestions as to what I can try to get it to connect. It’s an iphone15. 
Thanks

6 Replies

  • ShaneOMZ's avatar
    ShaneOMZ
    SMARTY Maverick
    06-02-2025

    The link points out the chaos, but sadly doesn't offer any solutions.

    As I've posted on other threads, I believe this is a Smarty problem, as identical phones, but with other UK sims don't have this problem here!

    • MSF's avatar
      MSF
      SMARTY Guru
      06-02-2025

      ShaneOMZ  The solution is to consider a local sim or an Esim.

      Roaming is not cheap and so I have looked at Esims for travel outside EU - they seem far more reasonable.

  • MSF's avatar
    MSF
    SMARTY Guru
    14-01-2025

    PaulSim_1818669 There seems to be an issue with Australia not allowing a phone to connect if it does not comply with VoLTE standards.

    • PaulSim_1818669's avatar
      PaulSim_1818669
      SMARTY Pioneer
      14-01-2025

      Thanks for your reply. I have turned the Volte button on and off on my phone but it makes no difference. I have an iPhone 15pro  so I would think it would comply with volte standards. It’s been almost a week now and still no network connection. 

      • SmartyTrousers's avatar
        SmartyTrousers
        SMARTY Centurion
        15-01-2025

        It's actually quite a bit more complicated than the phone just needing to support VoLTE. In some cases the providers over there are blocking any handset connecting to their network that they didn't sell.

        Here's a video about the chaotic situation over there.