Forum Discussion

AshleySt_923617's avatar
AshleySt_923617
SMARTY Pioneer
01-01-2025

No Service Abroad

I’ve recently travelled to, and am still in Perth Australia, and consistently have ‘No Service’ or ‘SOS Only’. I’ve verified the following: Updated the mobile data network settings for mobile data...
Australia
AshleySt_923617's avatar
AshleySt_923617
SMARTY Pioneer
03-01-2025

Thanks MSF 

I’ve had a look into this and have a 2024 iPhone which is VoLTE compatible. Have also verified the correct settings in relation to this as advised on a couple of Australian network sites.

Grrrrrrr so looks like it might be something else

  • MSF's avatar
    MSF
    SMARTY Guru
    03-01-2025

    AshleySt_923617  All very frustrating, I'm sure.

    Is it worth taking the sim out and giving it a gentle clean before replacing? Wondering whether any possibility that it has become fractionally dislodged during travel?

    Also, can you try a sim from someone else to verify that the phone is 100%?

    • AshleySt_923617's avatar
      AshleySt_923617
      SMARTY Pioneer
      03-01-2025

      Thanks MSF - yep had tried that previously. Interestingly on a quick trip back to the UK last week all worked fine so thinking it must be a localised Australia thing. I’ll reach out to Smarty support in the meantime. Thanks again for your advice!

      • MSF's avatar
        MSF
        SMARTY Guru
        03-01-2025

        AshleySt_923617  Network choice set to at least 4G? Airplane mode definitely off? (Sorry, but I had to mention it!)