Forum Discussion
No internet most of the time
HonourableTyr Don't forget to specify on your account that your credit can be used for your next smarty plan purchase.
I'm assuming (perhaps a dangerous thing to do) that you mean that the second web chat person wasmore help than the first (and not that forum members were not much help).
For the record, they are actually Smarty employees whereas Forum members try to help out on a voluntary basis. Web chat people have access to your account whereas forum members don't. Overall then, I would expect them to be more help. Nevertheless, I hope you think that you got good help here.
I didn't know I'd have to specify. I'll log in and do that, thanks.
Yeah, no issue with the forum. First week chat was less than useful and didn't give me much hope. Second web chat was a significant improvement.
@HonourableTyr Apologies - my error. If the money is in Account Balance, it will be used for any payment. If it is in Out of Plan Add Ons, it won't.
