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HonourableTyr
SMARTY Maverick
Joined 24-03-2023
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Re: No internet most of the time
I tend to get about 25Mbit now which is fine. Half my fixed line speed but I can get it anywhere. Upload is significantly slower normally hovering around the 1-2Mbit mark. That is on 4G, I'll investigate 5G speeds if I change handset. I know 4G can go over 100Mbit and 5G well over that but most networks restrict speed to be able to serve more customers.9.2KViews0likes0CommentsRe: No internet most of the time
It is showing on my balance so it is fine. I won't ask for a refund as in the grand scheme of things it means next month is already paid up. I could see how that could be a problem for other people if it were their last bit of cash for the month though. PayPal works with cards or bank accounts. Either way, the transaction shows up on the bank as PayPal. Lastly, after the last person I spoke to on web chat, who was more help, I've not had any further problems with the internet either. It has only taken a month to settle but it finally seems to be working as it should. If it stays this way I'll be happy.9.3KViews1like3CommentsRe: No internet most of the time
I've now appear to have been double charged too. I have two transactions on PayPal and two pending on my bank account. This isn't getting better overall... At least it means I don't have to pay next month as it is on my balance, but still annoying.9.3KViews0likes5CommentsRe: No internet most of the time
I chatted with support again. Seems that the SMS and calls was the payment failing to be taken on the bank holiday. Re-ran my payment and that was restored quickly. Internet is still being difficult so I may ask for another SIM as I've ruled out phones by testing in 4 devices.9.3KViews0likes0CommentsNo internet most of the time
Ever since first activating my SIM I struggle with loading even basic text websites. Streaming music, one of my main uses, is impossible. I can often only buffer about 30s of a song before the internet bugs out or fails. Over half the time I have no internet connection whatsoever. All I see in the signal indicator is 4G with high signal but with an exclamation mark indicating no internet. I have tried multiple phones as well as inputting the APN settings manually. The automatic ones matched perfectly with those on the website but I thought I'd cover all bases. Nothing had worked to improve internet speed, availability, or reliability. What is the point of having unlimited data if I can hardly use data at all? I have tested the SIM in multiple devices running Android 9, 11, 12, and 13. I set them to 4G/LTE, and 3G/HSDPA modes to see if the different network type would help or hinder things, neither helped. This issue is not limited to my home cell, it happens everywhere. I have done motorway journeys that would definitely use multiple masts and the internet cuts out. Likewise going out for a run (likely at least 3 cells from the topography) I cannot listen to music as there is never any interest, just a "!" next to my high signal strength. I'm seriously considering just leaving Smarty because Hutchinson 3G's network infrastructure doesn't seem capable of providing the service I need. Other than the network issues, the only other thing that could be involved is the SIM. I'm unsure if that can cause these types of issues. Anything anyone could suggest to fix things would be greatly appreciated. Support have been unhelpful, just reading from a script telling me "you device isn't supported for data". It is a GSM phone on a GSM network using the supported GSM bands, of course it should work! That is like saying any particular (modern) iPhone isn't supported. Really disappointed.9.5KViews0likes14CommentsRe: Poor signal after port
Ever since first activating my SIM I struggle with loading even basic text websites. Streaming music, one of my main uses, is impossible. I can buffer about 30s of a song before the internet bugs out or fails. Over half the time I have no internet connection whatsoever. All I see in the signal indicator is 4G with high signal but with an exclamation mark indicating no internet. I have tried multiple phones as well as inputting the APN settings manually. The automatic ones matched perfectly with those on the website but I thought I'd cover all bases. Nothing had worked to improve internet speed, availability, or reliability. What is the point of having unlimited data if I can hardly use data at all? I have tested the SIM in multiple devices running Android 9, 12 and 13. I set them to 4G/LTE, and 3G/HSDPA modes to see if the different network type would help or hinder things, neither helped. This issue is not limited to my home cell, it happens everywhere. I have done motorway journeys that would definitely use multiple masts and the internet cuts out. Likewise going out for a run I cannot listen to music as there is never any interest, just a "!" Next to my high signal strength. I'm seriously considering just leaving Smarty because Hutchinson 3G's network infrastructure is seemingly absolutely terrible. Other than the network, the only other thing that could be involved is the SIM. I'm unsure if that can cause these types of issues. Anything anyone could suggest to fix things would be greatly appreciated. Although at this rate I'll probably just go to a non-MVNO provider or one that actually provides a service. Support have been unhelpful so far, just reading from a script telling me "you device isn't supported for data". It is a GSM phone on a GSM network using the supported GSM bands, of course it should work! That is like saying an iPhone 12 is supported but an iPhone 12 Pro Max isn't (or vice versa) they have the same basic radio hardware.19KViews3likes10Comments