Forum Discussion

GeoffAb_2377486's avatar
GeoffAb_2377486
SMARTY Pioneer
08-11-2023
Solved

No 5g on new connection

Recently joined Smarty and I am using a Samsung Galaxy S22+ but so far I have yet to see a 5g connection. I live in Manchester and today have been in London all day, not a sign of 5g only 4g... am I missing something myside?

  • MSF's avatar
    MSF
    09-11-2023

    GeoffAb_2377486 Have you allowed the phone to connect automatically? Check that you have not specified 4G in settings.

2 Replies

  • GeoffAb_2377486's avatar
    GeoffAb_2377486
    SMARTY Pioneer
    09-11-2023

    This was exactly what I thought to try after posting my original message last night. All sorted as it was set to 4g only, changed the setting and all fixed... User Error 😉

  • MSF's avatar
    MSF
    SMARTY Guru
    09-11-2023

    GeoffAb_2377486 Have you allowed the phone to connect automatically? Check that you have not specified 4G in settings.