Forum Discussion

Pjwat1's avatar
Pjwat1
SMARTY Pioneer
22-06-2023

New sim

i have had my new sim in for 3 days and still no service. What do i have to do

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    22-06-2023

    Pjwat1  You do need to provide a bit more information for anyone to offer help.

    Did you pay for a Smarty plan? does the plan show as active on your dashboard when you log in?

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    22-06-2023

    I presume you have activated your SIM, and bought a plan ?

    Is your phone network locked to another provider ?

    Are you sure you have coverage on Three, Smarty's parent network, where you live, work, etc ?

    Check your dashboard - To me it looks like you may not have activated your SIM, as when I joined Smarty on 2nd June, I had text messages and emails from Smarty telling me my SIM had been activated, etc