Forum Discussion

MichaelJ_195371's avatar
MichaelJ_195371
SMARTY Pioneer
19-05-2023

New PAC code entered still hopeless

So cancelled PAC code and got a new one.  Entered old number and PAC code in upper case BUT box STILL says not recognised.  What is going on? Smarty - contact me to sort this out, PLEASE

3 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    19-05-2023

    Hey MichaelJ_195371 

    I'm sorry to hear about your PAC issues. This is something our Tech team will need to look into! Please reach out to our webchat team by following this link - 

    https://smarty.co.uk/contact

  • MSF's avatar
    MSF
    SMARTY Guru
    19-05-2023

    Hello MichaelJ_195371 . Sorry, but you are not actually writing to Smarty when you post here - this is the Community Forum.

    Not sure what is causing the problem you describe, but I think it will need a web chat with Support Team to sort it. 

    These sub-networks keep the price down by not having traditional customer service lines - they operate mainly via web chat, so I don't think that they will contact you by phone unless you specify that when you complete a complaint form - https://smarty.co.uk/complaints

     

    • MSF's avatar
      MSF
      SMARTY Guru
      19-05-2023

      Hi again MichaelJ_195371  - just spotted your earlier thread about this, so can see what is going on. 

      All very frustrating for you!