Forum Discussion

BrianCo_1281907's avatar
BrianCo_1281907
SMARTY Pioneer
17-09-2025

New mobile device

I have just purchased a 16 pro 5G capable and i have changed my smarty sim card to the new mobile device but it does not work or connect. when i put the sim back into my old phone works straight away.\Please advise if there is something i need to do on the new mobile devise to get it working as it is so frustration my old telephone is fast dying so need to have my other phone working please help. |Thank you

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    20-09-2025

    BrianCo_1281907 You should have absolutely no problem putting a sim into an iPhone 16 Pro and everything should work fine. iPhones are not network locked these days, so that would not be a problem.

    I can only think that you may have inserted the sim incorrectly. Phone face upwards, they normally go in the underneath of the sim tray, facing upwards, from memory. As your phone supports esim, you could also ask to have the physical sim transitioned to an esim via your Account Dashboard.

    • MSF's avatar
      MSF
      SMARTY Guru
      20-09-2025

      BrianCo_1281907 Just to add.........Your post is showing as a new post today, 20 September, even though you apparently posted it on 17 September - Strange?😳

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    21-09-2025

    Perhaps the iPhone 16 Pro you bought is network locked, BrianCo_1281907

    If the item was a refurb purchase, sometimes the seller refurb QC processes fail and network locked phones are delivered. Otherwise, the SIM card reader might be faulty.