Forum Discussion

DarrenN's avatar
DarrenN
SMARTY Maverick
04-09-2025
Solved

New eSIM

I see Smarty now do eSIM. Have p tried to change my SIM card to eSIM on my iPad Mini 6 but the code they sent dont seem to work and its more than the 4 digit code the say.

Any help would be grateful.

  • MSF's avatar
    MSF
    05-09-2025

    DarrenN As this is all a bit new, there's not that much experience out in the Community.

    If you have experienced a problem, why not web chat with Smarty Support who should be able to sort it for you?

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    05-09-2025

    DarrenN As this is all a bit new, there's not that much experience out in the Community.

    If you have experienced a problem, why not web chat with Smarty Support who should be able to sort it for you?

    • DarrenN's avatar
      DarrenN
      SMARTY Maverick
      05-09-2025

      Have managed to get it all sorted after a web chat with support. Was on there for nearly 30mins before they sorted it s out for me I did loss network for a short while before I used web chat. iPad Mini 6 is now back on network and the same plane as I had before and now using eSIM.

      • MSF's avatar
        MSF
        SMARTY Guru
        05-09-2025

        DarrenN  Glad it has worked out then. I guess 30mins is relatively short time given how busy things must be in Smarty Central!

  • AndreH's avatar
    AndreH
    SMARTY Maverick
    09-09-2025

    Their FAQ says "along with your confirmation code from your SMARTY Dashboard". I went to my dashboard and saw no such thing.