Hello everybody,

I moved from BT fibre to unlimited smarty to save money. It was £10 cheaper per month but I had to buy a phone. I got a £159 phone looking for the long term option.

Once they sent the phone and the sim, I found out that there is network connection where I live. That was a relief because the online checker is not to be believed. It shows both no connection at all but also amazing 3/4/5g at the same time.

Everything worked fine. I used the phone to usb tether to the laptop. I could do everything except using the NSI website. I found out lots of similar reports online. A bit more research led to GNAT and gaming problems for others.

I basically cannot use online banking with smarty but this is life. I tried to find out what was going. Nobody replies on the emails. I tried the chat. I was trolled. They asked for info once per week. The following week they troll you with something else.

Two months later they told me that there was no investigation to find out what was going wrong. I was just chatting and they were making a commission. It did not make sense. On top of that, my sim would start disconnecting.

I have no idea what is going. I tried to check all possible settings. My sim says mobile number unknown. I read about this online as well. Everybody says that it should give the number there but it is not the source of the problems.

With the cold on December, the sim stopped working altogether. No calls. No internet. Once it went back, I manage to chat with them. Sir, there are no problems Sir. Oh Sir, actually Sir, yes Sir, we are working on the mast Sir. It will be fixed by the end of the week Sir.

And it has been going like that for more than one month now. I got upset. I contacted them on the chat again and they said lols, if you do not like it, just leave, there are no problems with the service.

They ask me weird things like whether I am on 5G, etc. I have no idea where I am but all I see is that the phone says 5G connection and the speed test is 0.01 mbps. The smart chat trolls tell me that this is not a problem and I should leave.

Did I just waste my money since October? I stopped BT, save £10 to cover the cost of leaving the EU, and I have paid this money in advance to get a 5G phone with a so called 5G sim to get 5G speeds. I basically need ADSL 10mbps speeds and I am happy.

I get nothing. They tell me yes, there are problems, we are working on it, and then they tell me that there are not problems. What is going on?

It is just a phone and a sim. There is no setup to do. You just insert the sim and it works. Only that it does not. I am at loss. If I start a fibre application, it will take a month or so to connect me. I will be trapped on another two years contracts with 15% inflation and 5% profit increase over that.

With smarty, there is no contract. You risk some money and you hope that it will work. It worked but it could not do online banking. They promised to fix it but it was all lies. Then it disconnected altogether, they admitted that they did something to the mast, and while they promised to fix it, they troll me to leave.

Tonight I got upset that I found that there is a complaint button on the website. Of course this is fake and it does not do anything. It just logins to the website. So here I am here.

I bought the phone from the 5G list of phones that smarty provides. I ordered the sim from the smarty website. When the envelope arrived, a sim fell off. I tried it. It did not work out. After long hours of stress and trolling with the chat, I found a second sim in the package. This worked. Great success.

Then I discovered these issues with the online banking. Then it started disconnecting me. They kept trolling me that they were working on that. It became worse and worse and then they told me that they needed a new mast.

Now they tell me that it is hopeless. How does it really work? Their checkers give zero connectivity on the maps after you wait for 5 minutes to upload the page, and then immediately it says amazing 3/4/5g free of charge.

You do a speed test and it is almost zero. How is this normal? They messed up with something and the connection is lost for ever. Or it may come back. Nobody knows. Is it worthy trying another sim after losing 4 months of payments and receiving such bad service?

It just feels very unprofessional. Maybe if I already had the phone and somebody on the street was giving a free try out, maybe it would be worthy. But paying real money every month for this kind of mess, it does not make any sense.

It is a fake connection. That is why I did not trust their promises for connection, until I received the phone and the sim. It worked and gradually it dies and does smoke signals only. How can I fix that?

I had something similar with BT until they installed the line. I had to use their free WiFi but it was unable to work with Gmail. I tried their forum and there were a lot of paid chancers telling me that it worked. It took one month for BT to install the line and never used their free WiFi connections.

But their two years contract became more and more expensive with the inflation out of control and it is not that fibre is any good. Yes it was faster but it was making weird noises like an old school modem. BT never admitted any problems while the connection was going from almost zero speed to the normal advertised speed.

Basically, fibre was as bad as 5G. I am not sure how this is possible but this is how it works here. I get excellent fibre and 5G on marketing but in reality it is just a waste of money. I moved to 5G to save money and get the free calls as an extra.

While I can make a call from time to time, I cannot use the internet. I went for the unlimited sim to have no worries about the consumption but I cannot use the service. It takes ages to open your emails. The only other modern service that works, is youtube because it is able to scale down and show you pixels.

You cannot load maps, do streaming, or search online. Everything takes 5 minutes and that is if it works. And all that happened with the cold. The mast is still there but smarty said that they did works on it. I am not sure what that means but since their works, all that happened is bad service.

Thank you for listening to my pain!

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