Forum Discussion
[Network Issues] Service Update - Resolved
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
IanNort_2270657 Unfortunately, we cannot sort this because we are customers just like you and have no access to your account.
If web chat was not successful, you may do better to raise a complaint. Before that, have you checked that your payment details are correct? No expired cards?
I have used 3 separate cards, all of which are okay.
I've done the web chat, raised a complaint, I've done everything.
you can't believe it is so difficult to make a payment!!
