Forum Discussion
[Network Issues] Service Update - Resolved
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
It's a bit disingenuous to say this is affecting a small number of customers when it's clearly a huge issue.
I couldn't even get the service checker to work as it wouldn't recognise my (or any) post code.
Problems happen, most networks have had issues at some point but it's how you handle them that's important but the information and updates from Three/Smarty have been poor to non existent. Quite ironic for a communication company.
