Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
- JCFreem_1815457SMARTY Pioneer25-06-2025
unable to make or receive calls - I received a text to say that I have a voicemail but no missed call in recent calls list - and I am unable to call Voicemail to retrieve anything.... just hangs and then goes to Call Failed screen.
The same thing happened earlier this week for a period of time
- MSFSMARTY Guru25-06-2025
JCFreem_1815457 Have you not seen the thread on this at the top of the forum? https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055
As Voicemail involves making a call to a number, I expect that is why you cannot retrieve messages at present.
- Roger82SMARTY Maverick25-06-2025
Hi,
I'm in Newport, South Wales and seem to be out of service all day, I've applied for multiple jobs over the last week and have been in contact with a few future possible employers, the issue today has been I've received 7 text nnnnñññ.saying I've got voicemail but then can't even access the **bleep** voicemail to see who has called me ( no missed calls are coming up with names or numbers) .
I've obviously restarted the phone multiple times to no avail ..
Can someone tell **bleep** is going on?
Thanks and regards
Roger
- Reynald_2993754SMARTY Rookie25-06-2025
Any update on the voice issue, this is disaster I cannot contact anyone and they cannot contact me also????
- RGILL2SMARTY Rookie25-06-2025
I have been unable to make any calls since this morning..please can someone advice if there are any issues and when will they be resolved?
- KaiNorm_1133654SMARTY Pioneer25-06-2025
Currently experiencing the call issue now also experiencing a data network issue I work on the road and am struggling to load things in areas with full 4G and 5G coverage
- T70MSGSMARTY Enquirer25-06-2025
Hi are SMS impacted as well. imessage works but sending a text fails all the time?
- MarcoLam86SMARTY Pioneer25-06-2025
Casey said just Voice calls are still impacted. However, SMS service still not working. Because I need to receive SMS to log into other systems.
- josephe_3389025SMARTY Pioneer25-06-2025
I topped up my account but I still can’t make calls. This is a really **bleep**ty service. How can I contact someone
- MSFSMARTY Guru25-06-2025
- Leman1SMARTY Enquirer25-06-2025
No update for two hours, What's the current situation..have you any further information?
- EnricoR_3418191SMARTY Livewire25-06-2025
This seems to happen to my wife who is on the Three network like Smarty.
Is it a Network issue?