Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
KD's avatar
KD
SMARTY Pioneer
20-09-2024

Hi all, 

Suddenly my iPhone will no longer ring out or receive calls?! 
If I try to make a call it looks like it’s ringing out but is silent and doesn’t connect. Does show in outgoing call list. 
Receiving calls, don’t show in missed calls list, rings out for others then to voicemail. 
Texts still fine etc. 

Already checked: Volume, silent, focus, accessibility settings, ringtones, SIM card works in another iPhone, my iPhone works with another sim too, payment is fine and current. 

Anyone who can throw any light on what could be happening? I confess it’s doing my head in now 🤯 

Unhappycustom's avatar
Unhappycustom
SMARTY Maverick
23-01-2025

Not working in Bradford, I’ve all need to ask  for a refund for today’s service not working compensation 

  • MSF's avatar
    MSF
    SMARTY Guru
    23-01-2025

    Unhappycustom Refund for one day? Say plan costs £20 max. then for a 31 day month, we re talking 65p tops. Careful how you spend it!