Forum Discussion
[Network Issue] Service Update - Resolved
This has now started happening to my wifs and my phone as well in the last 2 weeks - it's clearly some sort of network issue, which Smarty need to sort. I'd days away from giving up (have tried everything) and just going back to giffgaff.
NigelMo_2184249 What makes and models of phones are they?
Originally iphone X, thought replacing it would help, so then iphone 11, and mine is iphone 12
NigelMo_2184249 Hmm.. well they should all be compatible with Smarty's VoLTE (4G calling).. even the iPhone X.
I wonder if there could be an issue with your local mast. It's probably worth checking Smarty's network status checker webpage.
In the meantime, maybe using WiFi calling could work around the problem when you're at home, at least?
Network checker says all is fine. I do have wifi calling turned on, but it's still not working, either with it on or off (I think there is enough signal that it may be preferring that over wifi calling) - also, this doesn't solve the problem of being away from home.
