Forum Discussion

OlenaMo_1975283's avatar
OlenaMo_1975283
SMARTY Rookie
12-04-2023

My SIM card does not work.I received confirmation of my old number, but the card does not work

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    13-04-2023

    Hi OlenaMo_1975283 . Can you give a little more info please?

    Did you activate a sim with a Smarty plan and then transfer in your number by using the PAC code from your old network?

    One thing to remember - the transfers go through normally on the next business day after the request (which also needs to be on a business day - If you ordered the move on Tuesday morning this week, it should have completed by 5pm on Wednesday this week.

    • MaryamA_2720842's avatar
      MaryamA_2720842
      SMARTY Enquirer
      14-05-2024

      Hi  I just bought SIM card and it said it’s been activated but there is no signal 

      • MSF's avatar
        MSF
        SMARTY Guru
        15-05-2024

        MaryamA_2720842  Check your account dashboard to see if it shows the activated sim mobile number and a Smarty plan.

        If not, then contact Support Team via web chat.

    • DarrenW_2028163's avatar
      DarrenW_2028163
      SMARTY Pioneer
      12-05-2023

      I will see if it is working in the morning 

    • DarrenW_2028163's avatar
      DarrenW_2028163
      SMARTY Pioneer
      12-05-2023

      I have paid for a plan and I put the sim card in my phone activated it online and it said within 2 hours well this was 10 hours ago and it still is not working