Forum Discussion

PeterWi_3289368's avatar
PeterWi_3289368
SMARTY Rookie
25-03-2025

My number in the phone before I transferred to yourselves

When I filled in the form to transfer to you I mentioned my existing number. Will that number now be active on the phone because you state it’s updated but the new sim number only works which is if no use.

peter

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    26-03-2025

    PeterWi_3289368  You aren't writing to Smarty here - we are customers like you.

    Your Account Dashboard will show your real number.

    Your old number will only have been transferred across if you requested it and gave the PAC code from your previous provider.