Forum Discussion

LucyJon_1762290's avatar
LucyJon_1762290
SMARTY Pioneer
28-02-2025

My number hasnt transferred on my phone

Hello I have new smarty sim and i have done the PAC from my old phone company on the portal it says my number has changed, however on my phone it hasnt, the settings on my phone wont let me change the number. how can i get my old number??

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    28-02-2025

    LucyJon_1762290 Do a Network Reset and that should work. Your phone has stuck on the original number allocated to the sim.

  • Stephan_2442467's avatar
    Stephan_2442467
    SMARTY Maverick
    28-02-2025

    Have you had a text and email to say it's been done?