Forum Discussion
DEREFAK_2932247, I just joined smarty on a SIM-only plan and tried to activate my eSIM, but it isn't working. I have been trying to get in touch with Smarty and get help. I have not been able to use it since on the 9th october 2026. As a way of resolving this issue, I have written to ask for a physical SIM to replace the eSIM; the second option is for the contract to be cancelled immediately. I also want to change the plan to a £10.00 monthly contract for at least 50 GB. I need urgent help, please.
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DEREFAK_2932247 This community is used by customers like you, we are not SMARTY staff.
This help article covers eSIM Activation Errors: eSIM Activation Errors | SMARTY Help Centre. Essentially, you need to request a new eSIM by going into your SMARTY dashboard and requesting a new eSIM to be Emailed to you. The link to get a replacement SIM is here. You can also order a physical SIM card from this same link.
If you want to change your plan, you can get a better deal through Uswitch here: SMARTY SIM Only Deals - Uswitch. You can request these deals through support, as they are originally meant for new users only. I don't know if they will let you switch straight away, so you might need to wait 1 month in your next renewal date.
If you want to contact support, it is here: Contact us | SMARTY. Scroll down to 'How to get more help' and click 'Start a webchat'. Alternatively, click the chat icon at the bottom right of the screen. At first, you will be put with a bot. Type your question twice so it asks you for more account details and puts you with a human agent.
