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AndrewR_2227012's avatar
AndrewR_2227012
SMARTY Pioneer
31-01-2026
Solved

Mr Andrew Rose

My wife is waiting for her number to transfer from her previous supplier, but has been told it won't happen until Tuesday. Can this be done earlier as she needs her phone because of her epilepsy. Tha...
  • MSF's avatar
    MSF
    31-01-2026

    AndrewR_2227012​ This is the Community forum and we don't control accounts in any way.

    Numbers don't transfer over the weekend unfortunately.

    As she has an active sim, her phone will be working, albeit with a randomly allocated number that will change when the transfer completes. This means that she can make any necessary calls on her smarty sim. Presumably her old sim will also still be working until at least Monday.

MSF's avatar
MSF
SMARTY Guru
31-01-2026

AndrewR_2227012​ This is the Community forum and we don't control accounts in any way.

Numbers don't transfer over the weekend unfortunately.

As she has an active sim, her phone will be working, albeit with a randomly allocated number that will change when the transfer completes. This means that she can make any necessary calls on her smarty sim. Presumably her old sim will also still be working until at least Monday.