Forum Discussion

JaneKem_1918344's avatar
JaneKem_1918344
SMARTY Pioneer
16-05-2023

Motorhome internet

Hello.  We have a smarty card that words abroad in an iPhone.  The router in the van works with the EE card taken out of the iPhone.  The Smarty card in the router however does not work.  So in short we have tested every combination and it all works abroad apart from the Smarty card does not work in the router.  Any ideas please? 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    16-05-2023

    JaneKem_1918344 You may need to change the settings on the router for mobile data. Maybe via the IP address?

    • JaneKem_1918344's avatar
      JaneKem_1918344
      SMARTY Pioneer
      16-05-2023

      Hello and thanks for the reply.  Your reply did help as I couldn’t make changes as I was trying to change the settings using my phone.  When I switched to a max I could access the router and make the changes.  Now … and after chatting with Smarty help … it’s working.  Relived!  Thanks for your support 👍