Forum Discussion

Russell_1585776's avatar
Russell_1585776
SMARTY Pioneer
23-01-2023

Monthly Subscription

Hi.  According to my recent bank statement £12 was taken twice  on 16th Jan2023 Would you check your records please and refund £12 to my bank account.  Thanks

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-01-2023

    While this is a help forum, nobody has access to your account details. It is purely for 'hints and tips'.

    for that reason, you will be best following the advice from Rebekah_150 

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    24-01-2023

    Hey  Russell_1585776,

    we would need to check your account and go through security, please contact our chat team they will be able to verify this

    https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm