Forum Discussion
Mobile wifi speed
Did you check the coverage of Three, Smarty’s parent network, before signing up ?
Are you using your SIM in a phone, or a router, trying to use Smarty as a replacement for fixed line broadband (Which Smarty doesn’t recommend as a longterm ongoing solution, as it’s a consumer focused mobile phone service)
It’s been this way for 10-12 days I don’t think it will improve
TomChea_2217441 If it is a network issue, then it may be taking time to repair.
Wouldn’t it be cause for a refund if it’s over half of the month with substandard service though?
TomChea_2217441 Don't bank on it because Smarty in the T&C's do not guarantee that every mast will function all the time.
That said, take a look at T&C's and also the network status checker. If you can prove that service in your postcode was not available for a considerable time, it's always worth at least having a try for a refund via a complaint (written politely as a request)
