Forum Discussion
KenHilt_1368852
20-07-2023SMARTY Pioneer
Mobile wifi speed
Hi, I am getting download speeds of approx 1.5mbps, shouldn't I be getting faster speeds. Any ideas how to increase the speed, thanks for any help. Regards
- 20-07-2023
Did you check the coverage of Three, Smarty’s parent network, before signing up ?
Are you using your SIM in a phone, or a router, trying to use Smarty as a replacement for fixed line broadband (Which Smarty doesn’t recommend as a longterm ongoing solution, as it’s a consumer focused mobile phone service)
TomChea_2217441
16-08-2023SMARTY Pioneer
I get the same, coverage says 4g but don’t even get 5mbps which is pathetic
MSF
17-08-2023SMARTY Guru
TomChea_2217441 So, have you checked coverage for your area and also the network status?
- TomChea_221744117-08-2023SMARTY Pioneer
It’s been this way for 10-12 days I don’t think it will improve
- MSF17-08-2023SMARTY Guru
TomChea_2217441 If it is a network issue, then it may be taking time to repair.
- TomChea_221744117-08-2023SMARTY Pioneer
Wouldn’t it be cause for a refund if it’s over half of the month with substandard service though?