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Tatjana_4154439's avatar
Tatjana_4154439
SMARTY Rookie
16-10-2026

Miss T Guseva

After last top up not work mobile internet  I can use only calls and sms

Data

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    16-10-2026

    Tatjana_4154439​ Don't reveal personal information in the community. This is a forum used by customers like you.

    Check that the payment actually went through, and that you see plan information in your dashboard or app. Make sure your data is turned on and set to the SMARTY SIM in your SIM manager, and check that your network mode is set to 4G or 5G and not 2G or 3G.

    Try doing these things:

    • Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
    • Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
    • Inserting the SIM into various other phones that are VoLTE capable
    • Updating the phone to the latest updates, as well as updating all applications
    • Resetting mobile network settings
    • Confirm you have network coverage and check the network status in your area
    • Testing services while outside a building, as well as in a different area, also confirming network coverage and no outages in that area

    Lastly, contact support via Webchat: Contact us | SMARTY.