Forum Discussion

TaibatC_3755114's avatar
TaibatC_3755114
SMARTY Maverick
08-03-2026
Solved

Live Chat

New to Smarty?  How do you text a human on Live Chat?  When you sign into your Smarty App.  At the bottom of the screen you will see  a button call Help. Press it.  That should take you to the He...
App
  • MSF's avatar
    MSF
    14-04-2026

    KwokLo_4078151​ On the Smarty website, there is usually a blue bubble at bottom right corner - or you can navigate to http://www.smarty.co.uk/contact 

    The chat starts with a bot, but you should get the opportunity to move to an agent. The agents will not normally answer straight away as they can be busy - you may need to come back to the chat.

Nabeelaga's avatar
Nabeelaga
SMARTY Rookie
20-05-2026

They pause the plan and tell to get in contact using chat services, there is no internet you have paused it and then when I find a spot and in WiFi come to do what you reccomend after taking money, that’s contact you via chat. You have no chat displayed. Either you are diabolical or think the customer it’s stupid. In any case this gives reasons to believe that you are unfair and dishonest 

MSF's avatar
MSF
SMARTY Guru
20-05-2026

Nabeelaga​ You are not writing to Smarty on this forum page - we are customers like you.

If you go to http://www.smarty.co.uk/contact you should be able to start the chat and then get to an agent who can look into your problem.