Forum Discussion

SamWade_1168502's avatar
SamWade_1168502
SMARTY Pioneer
15-11-2023

Keep current plan. Cancel upcoming plan.

My current plan is 30gb (double data)- £10.

The plan ends on the 11th of December. So I setup another plan to start after my current one ends,which is 40gb for £10.

The day after, I received an email telling me that I can keep my old plan.(the double data one)But i have already have the new one scheduled.

How can I cancel my upcoming plan and keep my current one? 

Thanks in advance!

40gb
Double data

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    16-11-2023

    SamWade_1168502 I think that you will need a web chat with Support Team to see if that can be arranged.

    (I don't think that you will be able to 'undo' the change by yourself within your account)