Forum Discussion

GillLon_1568323's avatar
GillLon_1568323
SMARTY Pioneer
20-04-2023

Internet in motorhome

I have a data only sim to use in my motorhome in a haiwai motorhome router. All has been working well but last week I could not get any internet connection so could not use the Amazon stick on ny television. This was in different locations and my tablet sim worked perfectly well. Any suggestions? 

4 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    20-04-2023

    Are the Huawei and tablet SIM cards both from SMARTY Mobile GillLon_1568323

    If both are SMARTY SIM cards, and one doesn't work it could be: 

    • A faulty SIM card.
    • A faulty motorhome router.
    • Setup corrupted on the motorhome router.
    • No active plan for the data only SIM card in the motorhome router.

    Does the motorhome router data only SIM card work in the tablet?

     

    • GillLon_1568323's avatar
      GillLon_1568323
      SMARTY Pioneer
      20-04-2023

      Hello Chalkychap

      My iPad SIM is O2 and I have no problems with it. When I first got the Smarty SIM it had no internet connection and took 2 of my techy friends over 8 hours to resolve the issue between Smarty and Haiwai. Now it has reverted back to no internet 

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        20-04-2023

        Okay GillLon_1568323, SMARTY and O2 use completely different mobile network infrastructure, so O2 might have a good signal whereas the SMARTY signal may be poor or non-existent at your location, or vice versa at another location. 

        Your tech friends might be required once more - another case of #LessSMARTY, #MoreMalarkey?